Professional Services

We're always available to consult, design, build, support and manage brilliant IT services and solutions

From years in this industry, we learned how to best manage professional IT services and set expectations to churn out the greatest outcomes for our clients. We leverage best practices, experience and documentation to deliver on our promises to align your technical solution with your business needs. We bring a strong leadership component to our clients when it comes to project management. At SWITCHPOINT NV/SA, we understand that often there are multiple parties or vendors involved that need to collaborate well to get the project done. We work on your side of the table to set clear expectations and timelines, hold vendors accountable, and get it done. When it comes to our professional services, experience is on our side and we are happy to share that benefit with your organization.

Consult

<span class='icon-consult'></span> Consult

As you define new technology challenges in your organisation, our consultancy and design services are here to help you meet them. From specific technical issues to the big strategic questions for your business, we will help you ask the right questions to define your requirements and then are ready to offer insight and action.

We understand the challenges you may be facing: the demands on your organisation’s IT are only getting bigger. Beyond the day-to-day essentials of guaranteeing your people an infallible network and enough data capacity to do their jobs, you’re probably also wrestling with strategic challenges:

  • Improving end-user productivity
  • Improving scalability
  • Lowering operating costs
  • Simplifying exchanges of information

We are working as consulting partners with/for different organisations.

Design

<span class='icon-design'></span> Design

Strategic infrastructure design is a comprehensive proposition requiring deep technology experience and expertise across the entire IT stack and into the cloud

SWITCHPOINT NV/SA designs intelligent infrastructure solutions that provide organizations with a flexible, strategic technology framework for improved response times, greater network stability, seamless hardware and software integration, continuous application availability, and reliable remote connectivity. We help clients determine what their ideal IT end state should look like, then we create an integrated design that will enable clients to reach that goal.

We analyze the business and technical requirements for improving the existing design and provide recommendations for next steps. Our design services also give organizations direction on how to run their environments as if they were already in the cloud—making the transition to the cloud simple when the decision to migrate is made.

Build

<span class='icon-build'></span> Build

Our implementation services in the area of IT Infrastructure solution integration and cloud service setup help our customers to quickly deploy their selected technologies. We put together servers, storage, networks, security and various components of IT infrastructure. Our implementation specialists help you effectively integrate technology systems to enable your desired business outcomes.

What we do:

  • Run through and validate the solution: Prior to implementation, we discuss your IT Solution to make sure we are clear about your expectations and desired outcome.
  • Pre-deployment planning: We prepare the approach and steps required to setup your IT system.
  • Setup and configure: We put together the various IT product components to deliver the required functions.
  • User acceptance test: Once the IT system is setup, we conduct tests together with your team to verify all desired functions are correct.
  • Handover and ‘go-live’: When the tests are completed and the IT system is accepted, it is handed over to the customer and ready to be launched into operation.
  • Documentation: We record information of your IT system configuration for your reference.

Train

<span class='icon-train'></span> Train

It’s one thing to have all of your new hardware and software fully installed, integrated and ready to enable your business, but what about your IT team? Are they ready to exploit all the new features and benefits?

SWITCHPOINT NV/SA is a full-service training provider for both IT professionals and end-users. Our team works with you to develop the right training program — instructor-led or online — to support your hardware and software investment and your staff development.

Our training helps ensure the skills of your team are relevant and productive; that your team is able to manage and maintain your most critical systems.

Amplify the value of new systems, even new technologies, with SWITCHPOINT's IT professional and end-user training.

Support

<span class='icon-support'></span> Support

We provide tailored IT support services to suit the individual needs of each business that we work with. Our proactive approach to keeping your IT systems healthy will increase the uptime of your business, make your workforce more productive, and it will help you grow. We have a team of professional and highly skilled technical engineers that work around the clock to make sure that your business is getting the best out of it's IT.   

Our support services can help you with:

  • Control costs
  • Reduce downtime
  • Improve agility and flexibility
  • Integrate emerging technologies
  • Access a high level of expertise

Manage

<span class='icon-manage'></span> Manage

Do you depend on technology to maximize the efficiency of your business? Has that technology ever let you down? If you are like other businesses, you have your fair share of horror stories. Whether you have tales of downtime brought on by computer or network problems, or simply don’t like how much your organization is paying to keep your IT up and running, SWITCHPOINT NV/SA Managed Services is here to produce results. Our service plans will deliver your company enterprise-level IT support and solutions that are tailor-made to relieve all of your organization’s technology-induced pain points.

Some of our managed services include:

  • Remote Monitoring and Maintenance
  • Comprehensive IT Support
  • Help Desk with Experienced Technicians

contact services dept.

SWITCHPOINT NV/SA standard professional services is available during business hours from monday to friday. You can contact our support services by phone: +32 (0)9/240 77 00 or email: support@switchpoint.be